Effective date of the current terms: August 14, 2019.

These conditions apply to the website and all other internet content ("Website") managed by Redark doo from Kupinc, OIB 90598424377, hereinafter "Woff Woff", "we" or "us"). Use of the Website, including the purchase of any product (as defined below), is subject to the following terms and conditions (hereinafter the “Terms”). By using the Website, you accept these Terms, as well as any other terms, guidelines or rules that apply to any part of this Website, without limitation or condition. The customer is bound by the general conditions valid at the time of purchase (submitting the web order). When submitting an order, the customer is specifically warned about the general business terms and conditions and confirms his familiarity with them by submitting the order. If you do not agree to these terms, then you must exit the Website immediately and discontinue any use of the information or products available through the Website. If you have any questions about the Terms, please contact us.

We provide the Website to enable you to browse content and purchase pet and pet related products.

Availability of information

Woff Woff undertakes to provide the customer with the following information before being bound by a contract or offer:

  1. information about the company Redark doo (name and headquarters of the company, registration number),
  2. contact information that allows the user to communicate quickly and efficiently (contact email, phone),
  3. essential characteristics of the product (including after-sales services and guarantees) and the validity period of that information,
  4. product availability (each product offered on the Website should be available within a reasonable period of time),
  5. terms of product delivery (and method, place and time of delivery),
  6. prices that must be clearly and unequivocally determined and it must be clearly shown whether they already include taxes and transport costs and other fees and the validity period of that information,
  7. method of payment and delivery or fulfillment and the validity period of that data,
  8. time validity of the offer,
  9. the term in which it is possible to withdraw from the contract and the conditions for withdrawal,
  10. an explanation of the appeals procedure, including any contact person or customer contact details.


We have adopted a Privacy Policy that you should read in order to fully understand how we collect and use your data. The Privacy Policy is an integral part of these Terms.

Electronic communication

When you visit the Website or send us an e-mail, you are communicating with us electronically. In this way, you agree to contact us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, announcements and other forms of communication that we provide electronically satisfy the legal requirement that such communication be considered communication in written form.

Conditions for access

No part of the site is directed at persons under the age of 14. If you are under 14 years of age, please do not use or access the Website.

If you use the Sites on behalf of a company or other organization (hereinafter “Organization”), you represent and warrant that:

  • you are an authorized representative of that Organization;
  • you have the authority to bind the Organization to these Terms;
  • you agree to accept these Terms on behalf of that Organization.


Images of people, animals, places and/or products published on this website are either the property of Woff Woff or our partners. Unless otherwise stated, all content found on these pages, including illustrations, designs, icons, photographs, video clips, written and other materials (together with “Markings” (as defined below), “Woff Woff Content”) are the property of Woff Woff or its licensors and partners, and are protected by international copyright laws. The compilation of this site is the sole property of Woff Woff and is protected by international intellectual property laws. Unauthorized use of any content or material from this Website is strictly prohibited and may conflict with copyright and trademark laws, and/or the laws of privacy, publicity and/or communications regulations and laws. You may use the materials or content on this site only with our prior written consent. To inquire about obtaining permission to use these materials or content from this website, please contact us.

Trademarks / marks

All trademarks, trade names, product or service marks (hereinafter “Marks”) appearing on this Website or other electronic materials are the property of Woff Woff or partners who own such marks. You may not display or reproduce the Marks in any manner without our prior written consent, and you may not remove or otherwise alter in any way any Trademark or Mark from any Electronic Content.

Limitation of license and access to the Website

Woff Woff allows you to use the website for personal use only. Therefore, this option does not allow you to do any of the following:

  • resale or other commercial use of the Website or any of its content
  • modify, adapt, translate, decompile, disassemble or convert into readable form any of the content of the Website. This includes using or directly viewing the underlying HTML or other code of a Web page, other than that interpreted and displayed by a Web browser
  • copy, imitate, reproduce, distribute, publish, download, display, perform, post or transmit any of the content of the Website (including the Marks) in any form or by any means,
  • use of data, bots, automated tools, collection or extraction of website content

Terms of purchase

These Terms and Conditions determine the procedure for ordering, paying, delivering and complaining about products offered on the website www.woff-woff.com/hr. The procedure and conditions of buying/selling products via Woff Woff online sales are defined through the following stages:

  • Ordering
  • Payment
  • Shipping
  • Download
  • Return/complaint

The supplier of the ordered products is Hrvatska pošta.

Woff Woff through online sales enables the purchase of the entire range of products that are on offer and delivers them to an individual customer, according to the customer's delivery address.

A customer is a natural or legal person who orders or pays for the delivery service of Woff Woff products through online sales.

All prices are expressed in Croatian national currency, Croatian kuna (KN) and include VAT. Products are delivered at prices valid on the day of ordering, regardless of the delivery date.

Woff Woff reserves the right not to deliver the order if there is suspicion of misuse.

Accounts, forms, logins and passwords

By opening an account on the Website, you represent and warrant that the information you provide is true, accurate, valid and complete.

To make shopping on the website easier, you can open an account by specifying your e-mail address and password. You can choose to use the services and make purchases without opening an account. If you decide to open an account, the account is exclusively for your personal use. Do not share your account information or make it available to any third party. You are responsible for all activity through your account, and you agree to use reasonable efforts to prevent unauthorized access to or use of the Website and to maintain the confidentiality of your username and password.

You agree to notify us immediately if for any reason you believe that your account information has been compromised or is available to a third party.

Product photos

The product photos on the Woff Woff website are illustrative in nature, and the image illustrating the product may not fully correspond to the actual appearance and content of the product.

Order; Shipping; Order cancellation

Products are ordered electronically. By pressing the "Add to cart" icon, the selected product is added to the cart. The products are considered ordered when the customer goes through the entire payment process (checkout procedure: "Basket"/"Payment").

The sales contract between Woff Woff and the customer in the web store is concluded at the moment when Woff Woff sends the customer the first email about the status of his order (order receipt confirmation). After the creation and confirmation of the order, you will receive an e-mail confirmation that the order has been received by Woff Woff. From that moment on, all prices and other conditions are fixed and valid for Woff Woff and for the customer. The customer is the person with the information provided when submitting the order. Subsequent changes to customer data are not possible. The sales contract (i.e. the first order status email) is stored in electronic form on the Woff Woff server.

The order confirmation is automatically generated by the server and forwarded to the customer at the time of order confirmation to the e-mail address specified by the customer when placing the order.

If you do not receive this message, please check:

  1. Is the message in your junk mail (Junk/Spam folder)
  2. Is your mailbox full?

It is possible that the wrong e-mail address of the customer was specified in the order. If you have not received the email or cannot find it, call 099/3669-366.

The order has been shipped/the order is prepared for pickup. Woff Woff prepares the product and sends it to the customer's address within 1-7 working days from the receipt of payment or purchase order. Woff Woff monitors the delivery and can notify the customer by email or phone call if the shipment is at the post office and needs to be picked up. Woff Woff informs the customer by e-mail about the cancellation policy, who to contact in case of delivery delay and who to contact in case of complaint.

Order cancellation. You can cancel the order before sending the product by email: woff@woff-woff.com or by calling 099/3669-366. In case the order has already been shipped, you can refuse to pick up the shipment to the delivery service during delivery. If you received the package, you can return it in the original packaging, unopened, at your own expense to the address indicated on the package. The refund will be made using the same method used to make the payment.


All prices are expressed in Croatian national currency, Croatian kuna (KN) and include VAT. Prices for products available for purchase through the Website are displayed on the Website. Shipping costs are not included in the prices shown. The displayed prices include other handling costs, taxes and other costs that would affect the displayed prices in any way.


By ordering products through the Website, you agree to pay all fees associated with your purchase. Payment becomes due at the time of purchase and billing is done via one of the available payment methods you choose. A binding agreement is created when we receive your payment, which we will inform you about by e-mail, SMS message or phone call. You acknowledge and agree that we may correct billing errors you have made, even if we have already requested or received payment. The payment terms are based on the payment method you have chosen.

Payment methods

Woff Woff enables payment using various methods, including: Myanmar online banking and cash on delivery (Croatian Post).


Standard international transport or delivery by internal transport for the territory of Croatia is carried out via Croatian Post. The price for delivery is displayed in the Basket on the Website after adding the product. Buyers outside of Croatia are responsible for any customs and import costs, quotas, permits, product restrictions and other regulations in the country into which they import the product/s. These costs must be paid by the consignee. As customs policies vary from country to country, please check the conditions in your country before purchasing the product. We are not responsible for any customs duties or other import charges. When Woff Woff hands over the product/s for delivery to the carrier, the risk of loss for the product/s purchased on the Website passes to the Customer. The customer is responsible for making any claims against the carrier for damaged, lost or late deliveries and Woff Woff disclaims all liability in respect of such claims.


Woff Woff usually ships within 1-7 business days after payment is received. Delivery times may vary depending on domestic or international traffic or circumstances beyond our control. For Croatia, the deadline is usually 3-5 working days.

Issuance of invoices

Woff Woff sends an invoice in PDF format to the customer's email after delivery of the ordered items. The invoice contains a breakdown of the price and all costs related to the purchase, as well as a proposed notification of the right to withdraw from the contract. The customer is obliged to check the accuracy of the data before submitting the order. We do not accept the subsequently proposed complaint regarding the accuracy of the issued invoices.

Gift and coupon codes; Reference program

From time to time, Woff Woff may offer consumer "gift codes" or "coupon codes" through various promotional activities (hereinafter "Coupon Codes") that can be used when making purchases on the Website under special conditions related to certain Coupon Codes. Codes supplied by third parties not authorized by Woff Woff (including any unauthorized third party websites) will not be considered valid. Each Coupon code promoted by Woff Woff is non-transferable and valid for one purchase on a specific item (or items) of product as determined by Woff Woff. Coupon codes cannot be combined with the Woff Woff Referral Program. Coupon codes are limited to one coupon per order. Coupon codes cannot be used for shipping charges or customs taxes. For online shopping, the Coupon code must be entered in the "Coupon" field in the Cart. Coupon codes are only valid for purchases through the Web store. Woff Woff is not responsible for lost, stolen or damaged codes or any unauthorized use of codes. Coupon codes cannot be redeemed for cash. In no case will the value of the Coupon code be refunded in money or on the account in case of cancellation of the order or return of the product. An expiration date can be applied to each Coupon Code. Coupon codes are invalid if they have already been used, copied, given to a third party, sold, exchanged or expired.

Spokespersons. From time to time, Woff Woff may also engage spokespersons, bloggers, other persons or entities for the purpose of promoting the Woff Woff brand and/or products. When you receive a Coupon Code through an authorized third party, such as a television or radio program, please note that such persons may receive compensation from Woff Woff for their endorsements.

Reference program. From time to time, Woff Woff may offer Woff Woff brand advocates the opportunity to participate in a Referral Program through which they may receive benefits when purchasing products on the Website. Coupon codes cannot be used in conjunction with the Referral Program.

The buyer's right to withdraw from the contract

The contract you enter into with Woff Woff for the sale of products and services is a one-time contract for the purchase and sale of products or services that is consummated by the delivery of the products by Woff Woff and the payment made by you, in case it is not terminated. These conditions are an integral part of the terms and rules of business between Woff Woff web sales and the customer.

The right to complaint, product return and money refund are governed by the provisions of the Consumer Protection Act.

Pursuant to Art. 72. paragraph 1. According to the Consumer Protection Act, you can terminate any contract concluded via remote communication (online store) without giving reasons, within 14 working days from the day you received the products. You do not have to state the reason for terminating the contract, but you must notify us within this period by a permanent medium of your decision to terminate the contract (via the form for unilateral termination of the contract or through any other unequivocal statement expressing your will to terminate the contract, in which you will state your first and last name, address, phone number, fax or e-mail address) sent to:

  • by mail to the address: Redark doo, Kupinec 116, 10450 Kupinec, Croatia;
  • by email to: woff@woff-woff.com

Contact us with confidence and we will resolve your objection/complaint as soon as possible, and we will try to improve and improve the service you are dissatisfied with to your satisfaction.

As a customer, you have the right to a justified complaint and to return the goods in the following cases:

  • if we delivered a product that you did not order (e.g. the wrong product);
  • if we have delivered you a product that has already expired;
  • if we delivered the product to you with an error or damage that did not occur during transport or use on your part.

In case of a request to return the product for justified reasons, you are obliged to send a written complaint by e-mail to woff@woff-woff.com or by mail to the address: Redark doo, Kupinec 116, 10450 Kupinec, Croatia.

You can contact us in the same way if you are dissatisfied with our service.

In order to be able to check the order on which you have a complaint as quickly as possible, please state the order number or invoice number and describe what the complaint refers to, or take a photo of the product (if the complaint can be visually represented) and send us an e-mail woff@woff -woff.com. After receiving the complaint, we will send you a confirmation that we have received it and we will respond to the complaint within 15 days at the latest (15 days from the day we received the complaint), in accordance with Art. 10 of the Consumer Protection Act.

If we determine that your complaint is justified, you have the right to terminate the contract with a refund of the amount paid or exchange for a correct, undamaged and valid product or a gift certificate in the amount of the amount paid, which you can use during your next purchase.

In the event of a justified complaint, the Customer bears the costs of returning the product, and the cost of replacing the product with a new product is fully borne by Woff Woff.

Exchange and return conditions

The product must be returned in the same condition as received, undamaged and with all tags intact, unless the product is destroyed or damaged through no fault of the customer. The customer is also responsible for damages that his pet may cause. The customer may not use the product indefinitely from the moment of withdrawal from the contract. The customer may inspect the product and test it to the extent necessary to determine the actual condition. Product testing that does not comply with the above is considered as using the product, which means that the consumer thereby loses the right to withdraw from the contract. Woff Woff reserves the right to refuse a refund, repair or replacement if it determines that the product has been used or damaged by force - mechanical damage (for example if labels have been removed, if the product is dirty, hairy, torn, smelly or damaged by an animal during use and similar to). Follow the return procedure according to the conditions described below. The only cost incurred by the customer if he withdraws from the contract is the cost of returning the product.

Exclusion of the right to unilateral termination of the contract

The customer does not have the right to terminate the Agreement in the cases prescribed by Article 79 of the Consumer Protection Act, i.e. if:

  • the service contract was fully fulfilled by the merchant, and the fulfillment began with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
  • the subject of the contract is easily perishable goods or goods that quickly expire
  • the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
  • the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer (e.g. the production of aids for needy dogs that are adapted to an individual dog and the like)

Woff Woff cannot guarantee that the quality of services or products will meet your expectations.

The customer has no right to withdraw from the contract if the product is not suitable for return due to its nature. Cancellation of the contract is not possible even in the case of purchased food for small animals, means of protection against insects and the like. The customer must return the received product undamaged and in the same quantity, unless the item is destroyed, broken, lost or its quantity has decreased, without the fault of the customer.

Product returns

We try to provide your pets and you with perfect service and products, but we are also aware that sometimes a situation may arise when you have to return the product or use the warranty. If you have ordered a bed for a dog that is too small or too big or it is about something else, we will help you solve your problem.

Return in 14 days (Cancellation of the contract)

The customer has the right within 14 days of receiving the product to notify Woff Woff at the e-mail address: woff@woff-woff.com that he withdraws from the contract, without the need to state the reasons for his decision. The deadline begins the day after the date of collection of the product. The only cost charged to the customer in connection with withdrawing from the contract is the cost of returning the product. The products must be returned to Woff Woff no later than 30 days after the submitted request to withdraw from the contract (purchase).

Product returns are made by mail

  • When returning products, attach form for withdrawing from the contract and a copy of the invoice.
  • In case of product return, the buyer is obliged to contact Woff Woff via e-mail at woff@woff-woff.com and send an unambiguous statement about withdrawing from the contract within the legally stipulated period. You can find the form here.
  • We recommend that you properly prepare the products for transport (you can use the original Woff Woff packaging or other suitable safe packaging).

The item was damaged during delivery - Processing of damaged shipments (damage compensation). 

If you determine that the product or shipment is physically damaged, its contents are missing, or it shows signs of being opened, it is necessary to initiate a procedure for compensation. The damage must be reported immediately upon delivery (delivery by Croatian Post). Complaints made or submitted to the service provider after delivery are not accepted, unless the recipient or another person authorized to receive the package provides evidence that damage or reduction of the package's content did not occur after delivery of the package.

If the package was delivered to you by the postman or you picked it up at the post office and you find that the product or package is physically damaged, missing contents or showing signs of being opened, you can file a claim for compensation. External damage must be reported to the delivery person immediately upon collection, and damage or shortage inside the package must be reported no later than the end of the working day on which the package was delivered, to the e-mail address woff@woff-woff.com or phone number 099/3669-366. When reporting damage, we will need photos of: package, (inner) packaging, damaged product, HP label and description of damage.


In case of difficulties, contact Morana Barbara Lučić at 099/3669-366 or send an email to woff@woff-woff.com.

Guarantee for CBD oil (bottle with pipette – 10ml)

Woff Woff is committed to creating happy pets and their owners. CBD oil should be used for 30 days without interruption according to the recommended dose. If the product does not meet your expectations after 30 days from the day of receipt, you can request a refund. You can request a refund for the next 60 days. In order to exercise the right to a refund, you must:

  • fill out the return form you can find here.
  • attach the receipt for the purchased product
  • return the product, i.e. the bottle of the product

In case of product return, the buyer is obliged to contact Woff Woff via e-mail at woff@woff-woff.com and arrange to pick up the product at a pre-arranged address. When returning the product by mail, the cost of shipping is borne by the customer, and the completed form must be attached to the shipment.


This guarantee is valid only for the first purchase of CBD oil and is only applicable for bottles of 10 ml. After the warranty has been used, the customer can buy CBD oil again, but he is no longer entitled to this warranty.

In order to protect against possible misuse of the warranty, Woff Woff reserves the right to refuse a refund if, according to the information provided in the return form, it determines that the product was not used according to the recommended dosage and for a period of 30 days without interruption. Woff Woff reserves the right to refuse a refund if, according to the information provided in the form, it determines that the bottle has not been completely consumed, and the customer has returned an empty bottle. Woff Woff reserves the right to refuse a refund if it determines that the contents of the bottle have been replaced by other contents. Woff Woff reserves the right to refuse a refund if it determines that a bottle was returned from a series that was not available for purchase according to the attached purchase invoice.

Refund. Refunds are made in the original form of payment. The refund will be made as soon as possible, and no later than within 14 days of receiving the notice of withdrawal from the contract. The refund includes all payments made by the buyer, except for the refund of additional costs that are the result of the buyer's explicit choice of a type of transport that is different from the standard cheapest transport that was offered.

If you purchased a product with a coupon or gift code, the value of the coupon will not be refunded. If you have purchased and returned the entire order, you will be refunded the entire amount paid minus the Coupon code or other discount if you used it during that purchase. If you return one or more items from your order, and the discount you received is greater than the price of the item(s) you are returning, then you will not receive a refund. If the discount you received is less than the price of the item you are returning, you will be refunded the amount of the unit price of the item minus the proportional amount of the discount you received for that order. Refunds do not include product shipping costs.

Material deficiency

In the event of a shortage of any type of product, Woff Woff bears responsibility for these deficiencies within the legally stipulated time limits. Liability for material defects will be resolved in accordance with the Obligatory Relations Act.

A material deficiency can be recognized when:

  • the product does not have the characteristics necessary for its normal use or circulation,
  • the product does not have the characteristics necessary for the special use for which the buyer buys it, which the seller is aware of, or should be aware of,
  • the product does not have characteristics or features that are expressly or tacitly agreed upon, i.e. prescribed,
  • the seller has delivered a product that does not conform to the sample or model, unless the sample or model is shown for informational purposes only.

How is the adequacy of items checked? It is checked using another flawless product of the same type, at the same time as the manufacturer's statements, that is, the information on the item itself.

How is the material lack recognized? The customer must notify us of any material defect with a detailed description of it within the legally prescribed period and at the same time allow us to inspect the product. The right to recognition of a material defect in the product is regulated in more detail by the provisions of the Consumer Protection Act.

Taking over the repaired products or after removing the material defect

After the repair of the product, the buyer is obliged to take over the product that he delivered to the seller. The customer picks up the product at the pick-up point where he personally delivered it to the seller. In case the product was sent by mail, it will be returned to the delivery address.

The seller sends a notification to the customer about the return of the product from processing and invites him to pick up the product. The customer is obliged to collect the product within 14 days from the day of receiving the notification.

If the customer does not collect the product within the specified period, the product is kept until the expiration of 3 months from the date of notification. For this period, the seller has the right to a refund of all storage costs (5 kn/day) and the right to a refund of all costs necessary to preserve the product. After the expiry of 3 months from the date of notification, the seller can donate the product to charity, in which case the buyer is not obliged to return the product or the money for that product. The seller is not obliged to inform the buyer about the donation of the product.

Content you post and submit to Woff Woff

From time to time, Woff Woff may allow the posting of opinions, comments, photographs or similar materials on the Websites (collectively “Reviews”). We welcome your comments and photos on our website or via e-mail regarding our products and services, including our website. Reviews that you post on the Woff Woff Websites must not harass, defame, threaten or otherwise infringe the rights of any third party and must not include profanity, obscene, pornographic, defamatory or illegal material and/or content.

By publishing your own content on websites or sending it via e-mail, you grant Woff Woff the unlimited right to use the same content for the purposes of further reproduction and publication of the same content on other media and websites. All your posts on the website or received electronically, Woff Woff can use for its own promotional purposes without limitation and without compensation.

You grant Woff Woff, free of copyright, the right to use your name, images and other published data in the content of your reviews on the Woff Woff website.

By posting Reviews, you waive all rights of publicity, privacy or any other rights of a similar nature. In addition to the materials that Woff Woff allows you to use on the Websites, You represent and warrant that:

  1. you are the sole and exclusive owner of the Reviews you post on the Website or you have all the rights, licenses and approvals necessary to grant Woff Woff all the rights set forth in these Terms,
  2. reviews that you publish on websites do not:
    • violate the rights of any organization, person or animal, copyright, trademarks, trade secrets, moral rights, publicity rights, privacy rights or any other intellectual or proprietary right,
    • constitute or lead to defamation, insult, or violation of any applicable law or regulation (including restrictions on obscenity, child pornography, wiretapping or other similar restriction)

Unsolicited content. You agree not to post reviews that:

  1. are or could be interpreted as illegal, defamatory, inaccurate, harmful, threatening, offensive, disturbing, vulgar, obscene, pornographic, objectionable, hateful or incite discrimination, bigotry or hatred,
  2. contain electronic viruses, time bombs, worms, robots, Trojan horses and/or other harmful or malicious code.

Supervision Review. Woff Woff has no obligation to monitor the Website or any part thereof. However, it reserves the right to review, rate, remove, edit or otherwise modify any Reviews, in its sole discretion, at any time, without prior notice or further obligation to you. Woff Woff has no obligation to publish any Reviews. Woff Woff reserves the right to disclose any information or Reviews, without limitation, for the purpose of satisfying legal requirements or contractual obligations.

Use of the Website

You agree to use the Website only for its intended purposes. You must use the Website in accordance with all privacy, data protection, intellectual property, copyright, trademark and other applicable laws. The following uses on our website are prohibited. You must not:

  • interfere with, damage, steal or gain unauthorized access to the Websites or parts thereof, such as user accounts, technology or equipment that supports the Websites;
  • incorporate or link to websites without permission;
  • use robots or other means to collect data;
  • post incomplete, false or misleading information, impersonate another person or represent your affiliation with other persons or entities;
  • disclose personal information about others, harass, abuse or post objectionable material;
  • sell, transfer or assign any of your rights to use the Website to a third party without our express written consent
  • publish advertising, marketing links or content without our express written consent
  • Use the website in an illegal manner or for illegal actions for which penalties and other responsibilities are prescribed for Woff Woff or third parties
  • access the website from an unauthorized area


You accept that reliance on the materials published on the Website is at your own risk. By using the Website, you accept the risk that the published content may be objectionable or otherwise inappropriate. Woff Woff does not guarantee the truthfulness, accuracy, completeness, timeliness or reliability of the content on the Website. We may change, suspend or discontinue any aspect of the Website at any time without notice or liability. We make no promises and to the fullest extent permitted by law, we disclaim all responsibility and consequences from the use of the website.

User Disputes. We are not responsible for any disputes or disagreements between You and any third party interacting through our Website. You assume all risk associated with interactions with third parties. You agree to resolve disputes directly with the third party. To the fullest extent permitted by law, you release Woff Woff from any and all claims or indemnification claims in disputes with a third party. You also agree not to involve us in such disputes. Be careful and reasonable when using the Website.

Parties involved. "Parties" means Woff Woff and its affiliates, officers, employees, partners and licensors.


    • that the website will meet your needs,
    • that the Website will operate uninterrupted, timely, secure or error-free,
    • that the results of using the website will be accurate or reliable,
    • that the quality of services or products will meet your expectations,
    • that errors on the page will be corrected.

Our responsibility

The Internet is by its very nature an unreliable medium. Therefore, you accept that the Website is offered on an "as is" and "as available" basis. Woff Woff takes all reasonable steps to ensure that the Website functions properly at all times. Woff Woff does not warrant that the Website will operate uninterrupted, timely, uninterrupted, secure or error-free, or that errors will be corrected. It also does not warrant that the Website or the Website server are free of viruses or other defects.

The materials displayed on the Website are provided without warranty, condition or guarantee as to their accuracy. To the extent permitted by law, we, other members of our group and third parties affiliated with us hereby expressly exclude:

  • All guarantees, warranties and other conditions that might otherwise be implied by regulation or law,
  • Any responsibility for any direct, indirect or consequential damage or loss incurred by the user in connection with the Website or in connection with the use, inability to use or as a result of the use of the Website or any part thereof, including without limitation any liability for:
    • loss of income;
    • loss in business;
    • loss of profits or contracts;
    • loss of expected savings;
    • data loss;
    • loss of goodwill.

This does not affect our liability for misrepresentation or misrepresentation, nor our liability for other liabilities that cannot be excluded or limited by law.

Dispute resolution

In general. These Terms ensure that any disputes between You and Woff Woff, and in connection with these Terms, the use of the Website or the Products, will be resolved by arbitration. In the interest of resolving disputes between You and Woff Woff in the most expeditious and cost-effective manner, You and Woff Woff agree that any dispute arising in connection with these Terms or the use of the Website or Products shall be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. In arbitration, a neutral arbitrator is used instead of a judge.


You agree to waive your right to legal action, except for rights that you cannot legally waive. Your rights in any dispute will be determined by a neutral arbitrator, and your claims cannot be part of a class action.

Exceptions. Notwithstanding the provisions of the “General” section, nothing in these Terms excludes or otherwise limits any party's legal right to:

  • request action through state or local agencies;
  • seeks compensation in court;
  • to file a lawsuit in court to resolve an intellectual property dispute

Arbitration. Arbitration is a procedure in which the dispute between the parties is legally and finally resolved by an arbitration court. The arbitral tribunal is a non-governmental body consisting of one or more arbitrators appointed by agreement of the parties.

Arbitration Clause. All disputes arising from these Terms, including disputes related to the validity of the Terms, their violation or termination, as well as the legal effects arising from them, will be finally settled by arbitration in accordance with the current Arbitration Rules at the Permanent Court of Arbitration Croatian Chamber of Commerce.

Legislation; Jurisdiction of the court. These terms and conditions will be governed by and construed in accordance with EU law, unless it conflicts with other legal provisions. If a lawsuit or legal proceeding is permitted under these Terms, then you and Woff Woff consent to the jurisdiction of the courts in Zagreb, Republic of Croatia.

Online dispute resolution

By special regulation of the European Union from 15.02.2016. EU-wide disputes related to online shopping will be resolved through the ORS platform (eng. ODR), which you can access via the link http://ec.europa.eu/odr.

Cancellation of the use of Woff Woff services

Notwithstanding any of the Terms, we reserve the right, without prior notice or liability, and at our sole discretion, to terminate the provision of services for the use of the Website, block or prevent access to and use of the Website for any reason. After cancellation, these Terms will continue to apply.

We reserve the right to update and revise these Terms

We may review these Terms from time to time to ensure that they comply with applicable laws. Therefore, we reserve the right to update and change the Terms at any time. You will know whether the Terms have been revised since your last visit to the Website by the "Terms Effective Date" at the top of the page. Your use of this website implies acceptance of the stated Terms.

Final provisions

Upon entry into force of these Terms and Conditions, they cease to be valid general conditions from February 3, 2017 These Terms (including any document incorporated into the Terms) constitute the entire agreement between the User and Woff Woff with respect to this Website and supersede all prior or contemporaneous communications and proposals, electronic, oral or written correspondence. A printed version of these Terms will be admissible in judicial or administrative proceedings based on or in connection with the Terms to the same extent and under the same conditions as other business documents and records originally generated in printed form. All rights not expressly stated herein are reserved.


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